The CSM Journey
Online Customer Success Course
The course will help you be highly familiar with Customer Success practices and knowledge, and developing specific skills can significantly help you get into this role and succeed faster.
Course Agenda
Intro to Customer Success
Onboarding process from sales handover to launch
Customer journey end-to-end
Data analysis using a CS tool
Meeting Management
Managing a customer- Building trust and relationships.
The Course Will Include
Short 10-15 min lessons
Real-life simulations and practical exercises.
Getting to know real CS tools.
A license for one year so you can learn in your free time with no pressure
The course will be in Hebrew. (English version will be released later this year)
What’s in it for you?
- Understand the essence and language of Customer Success.
- Understand the onboarding process, from sales handover to launch, and know what to expect at every step.
- Gain a deep understanding of the customer journey, manage customer expectations, and build trust and long-lasting relationships.
- Analyze customer data and proactively identify trends, risks, and opportunities to maintain excellent customer health.
- Effectively manage meetings from start to finish, including building the right deck, preparing for the meeting, and following up.
Our course is designed for
People who want to be Customer Success Managers.
CSMs in their first 1-2 years in the role.
Business owners who are looking to build their customer success program for the first time.
