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Fully Automating your customer health model is not the solution!

While efficiency, automation, and AI dominate discussions in light of recent global trends, how they impact the Customer Success role remains challenging as CS also revolves around personal and subjective elements (relationship, sentiment, intimate familiarity) that often require in-depth analysis to identify risk/opportunity as there isn’t always one formula fits all.  While some areas in […]

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SEGMENTATION

Customer Segmentation: A Step-by-step guide

Customer segmentation is dividing customers into groups based on shared characteristics. During a recession, customer segmentation can be even more critical than usual. Why? ✅It can help CS teams be more effective and increase their sense of impact and focus. Treating all customers the same way at a certain point in the company’s growth makes

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Customer Success Team

Customer Success Team Size: Industry Benchmark (Israel)

Customer Success is critical for any business that wants to succeed in today’s customer-centric world. But what is the right size of a Customer Success team? Is there a specific ratio between the size of the team and the company that businesses should strive for?  These questions become essential in times of a recession and

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