General

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Fully Automating your customer health model is not the solution!

While efficiency, automation, and AI dominate discussions in light of recent global trends, how they impact the Customer Success role remains challenging as CS also revolves around personal and subjective elements (relationship, sentiment, intimate familiarity) that often require in-depth analysis to identify risk/opportunity as there isn’t always one formula fits all.  While some areas in […]

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ChatGPT

Mastering the Art of Proactive Job Search: ChatGPT Prompts

When it comes to job hunting, standing out from the competition requires a proactive approach. ChatGPT is an excellent tool for that.  In this article, I’ll share two prompts that can make your job search journey more effective and successful:  By implementing these strategies, you’ll demonstrate assertiveness, passion, and genuine interest in the role, increasing

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Stand out when looking for a job

How to Stand Out to Recruiters for a Customer Success Job Without Prior CSM Experience?

In the competitive world of customer success, finding a job without prior experience as a Customer Success Manager (CSM) is often challenging.  Here are some tips and tricks to capture recruiters’ attention and stand out, even without direct CSM experience.  🧬 Showcasing Your Transferable Skills – Soft, analytical, and leadership skills. (Including concrete examples)🔥 Demonstrate

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SEGMENTATION

Customer Segmentation: A Step-by-step guide

Customer segmentation is dividing customers into groups based on shared characteristics. During a recession, customer segmentation can be even more critical than usual. Why? ✅It can help CS teams be more effective and increase their sense of impact and focus. Treating all customers the same way at a certain point in the company’s growth makes

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Customer Success Team

Customer Success Team Size: Industry Benchmark (Israel)

Customer Success is critical for any business that wants to succeed in today’s customer-centric world. But what is the right size of a Customer Success team? Is there a specific ratio between the size of the team and the company that businesses should strive for?  These questions become essential in times of a recession and

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Challenges

Top Customer Success Teams Challenges 

In a survey we shared with the Israel Customer Success community recently, we asked: “What is your biggest day-to-day challenge?”  The results are in (n=135), and they shed light on the most pressing issues facing customer success professionals in the industry today.  In particular, the survey highlights the top challenges that CS professionals face when

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Quota

Carrying a Quota – Industry Benchmark

According to a survey we conducted among the customer success community in Israel, a significant percentage of customer success professionals carry quotas for renewals, upsells, or both.  But what is the importance of carrying quotas for customer success professionals, and why does the percentage of those carrying quotas increase as the company stage progresses? Carrying

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Latest trends

Customer Success Industry Trends in Light of the Recession

The transition from hyper-growth to efficiency in the tech ecosystem over the last 6-9 months brings the world of CS to a crossroads. Customer Success was never designed to do more with less (scale). The CS world’s foundations were built on human connection and interaction. CSMs focus on developing trust, relationships, and product utilization based

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