Fully Automating your customer health model is not the solution!
While efficiency, automation, and AI dominate discussions in light of recent global trends, how they impact the Customer Success role remains challenging as CS also revolves around personal and subjective elements (relationship, sentiment, intimate familiarity) that often require in-depth analysis to identify risk/opportunity as there isn’t always one formula fits all. While some areas in […]
Fully Automating your customer health model is not the solution! Read More »