General

In recent years, our work environment has been filled with technological tools that were supposed to improve our efficiency and allow us to focus on creating value and impact. (essential factors for developing motivation) In practice, this is not the case. In a survey we run in the CS community, we found that employees use […]

Hiring the right talent is critical. A CSM should be the ultimate source of guidance that helps their respective clients navigate toward success. a CSM is a trusted advisor who must proactively collaborate and quarterback multiple stakeholders by nurturing trust (“Walk the Talk”), understanding their surrounding environment, and reacting fast. 🤝 As such, a CSM

As part of being a customer-focused organization, understanding the customer needs and experiences with the products and services over time is essential. It is also a great way of collecting feedback at scale, and efficiency is everything these days. Here are my thoughts on the right way of doing it and a questionnaire example. ✅