Customer Success Consulting Services
Scaling Customer Success is exceptionally challenging
Building the company require startups to practice "commando-style"
Everyone does everything and focuses on firefighting, building the product and selling it.
Not having a CS practice in place impact the business
leading to employee burnout, stagnation in growth, and potential revenue loss.
Startups realize it is not good enough for customers
Customers have high expectations to see value quickly. Meeting those demands while getting more and more customers requires a clear strategy, framework, and experience.
1. Building the company require startups to practice "commando-style"
Everyone does everything and focuses on firefighting, building the product and selling it.
2. Startups realize it is not good enough for customers
Customers have high expectations to see value quickly. Meeting those demands while getting more and more customers requires a clear strategy, framework, and experience.
3. Not having a CS practice in place impact the business
leading to employee burnout, stagnation in growth, and potential revenue loss.
53% of the CS professionals said that their biggest day2day challenges are: Managing too many clients, lack of processes & tools, and lack of priorities.
Only 50% of the CS team's time is spent on generating value for customers
Solution
As your trusted advisor, we will work with you to map your needs and build a Customer Success practice using dozens of prepared templates and real examples, so you won’t need to do it.
CS 360
Building a high-performing scalable Customer Success practice that can drive growth and retention rates. The approach is hands-on and practical, going through the entire customer journey step by step.
Coaching & Mentoring
Coaching and mentoring CS leaders and their teams to navigate day-to-day challenges, consult on possible next steps, and define areas for personal development.
Ad-Hoc Initiative
Design and implement predefined initiatives end to end to improve the team performance and business outcome. Each project has a clear timeline with goals, stakeholders, current gaps, and a mitigation plan.
- Value & product realization
- Onboarding process
- Customer Journey
- Role profile + hiring process
- Tech stack review/implementation
- Renewal & risk playbooks
- ICP + segmentation workshop
- SWOT analysis workshop
- And more...
- Needs Assessment
- Goal Setting
- Session Planning
- Coaching and Mentoring
- 360 evaluation
- Discovery & analysis
- Define the CSM role
- Sales Handover + Onboarding
- Building the Customer Journey
- Account management practices
- Health measurement
- Compensation model
- Renewal/churn/upsell playbooks
- Tech stack selection + implementation
- And more...
CS 360
Building a high-performing scalable Customer Success practice that can drive growth and retention rates. The approach is hands-on and practical, going through the entire customer journey step by step. that includes:
- Value & product realization
- Onboarding process
- Customer Journey
- Role profile + hiring process
- Tech stack review/implementation
- Renewal & risk playbooks
- ICP + segmentation workshop
- SWOT analysis workshop
- And more...
Coaching & Mentoring
Coaching and mentoring CS leaders and their teams to navigate day-to-day challenges, consult on possible next steps, and define areas for personal development.
- Needs Assessment
- Goal Setting
- Session Planning
- Coaching and Mentoring
- 360 evaluation
Ad-Hoc Initiative
Design and implement predefined initiatives end to end to improve the team performance and business outcome. It includes discovering pain points, finding the root causes, building a plan and implementing it. Each project has a clear timeline with goals, stakeholders, current gaps, and ways to resolve gaps.
- Discovery & analysis
- Define the CSM role
- Sales Handover + Onboarding
- Building the Customer Journey
- Account management practices
- Health measurement
- Compensation model
- Renewal/churn/upsell playbooks
- Tech stack selection + implementation
- And more...
What Results Can you Expect?
Well-defined customer journey, end to end
Customer Success will be a company state of mind
Ability to scale efficiently while providing a great customer experience
Increase in retention rates
Testimonials
