Customer Success Blog
Fully Automating your customer health model is not the solution!
While efficiency, automation, and AI dominate discussions in light of recent global trends, how they impact the Customer Success role remains challenging as CS also
The power of a solid value plan: Becoming a must-have
The power of a solid value plan: Becoming a must-have In the competitive landscape of today’s market, having a robust customer success strategy is paramount.
Mastering the Art of Proactive Job Search: ChatGPT Prompts
When it comes to job hunting, standing out from the competition requires a proactive approach. ChatGPT is an excellent tool for that. In this article,
How to Stand Out to Recruiters for a Customer Success Job Without Prior CSM Experience?
In the competitive world of customer success, finding a job without prior experience as a Customer Success Manager (CSM) is often challenging. Here are some
Mastering CSM Role Home Assignment
Here is an example of what a CSM role home assignment looks like: The scenario: BestBuy has been a strategic customer in your portfolio for
Customer Segmentation: A Step-by-step guide
Customer segmentation is dividing customers into groups based on shared characteristics. During a recession, customer segmentation can be even more critical than usual. Why? ✅It
Customer Success Team Size: Industry Benchmark (Israel)
Customer Success is critical for any business that wants to succeed in today’s customer-centric world. But what is the right size of a Customer Success
Top Customer Success Teams Challenges
In a survey we shared with the Israel Customer Success community recently, we asked: “What is your biggest day-to-day challenge?” The results are in (n=135),
Carrying a Quota – Industry Benchmark
According to a survey we conducted among the customer success community in Israel, a significant percentage of customer success professionals carry quotas for renewals, upsells,
Customer Success Industry Trends in Light of the Recession
The transition from hyper-growth to efficiency in the tech ecosystem over the last 6-9 months brings the world of CS to a crossroads. Customer Success
Efficiency in the work environment: Why is the near future (is, after all) exciting?
In recent years, our work environment has been filled with technological tools that were supposed to improve our efficiency and allow us to focus on
What does it take to Hire a Successful CSM? Skills overview & a pool of interview questions
Hiring the right talent is critical. A CSM should be the ultimate source of guidance that helps their respective clients navigate toward success. a CSM
